At https://thefitprotein.com.,

We want you to be completely SATISFIED with us!

We guarantee 1-to-1 REPLACEMENT or FULL REFUND (excluding items that are under promotion) if the products that you have purchased are:

• DEFECTIVE
• EXPIRED DATE 
• WRONG ITEMS RECEIVED

Claims

Claims must be lodged via the phone, our website, or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund. Depending on the claim, we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased, or you can opt to return the faulty item(s) and receive a full refund will be offered. Refunds are in Credit/Cash after receiving the stock refund.

Exchanges

Exchanges are not applicable for orders that are wrongly placed by customers, and the exchange is subject to approval. Shipping and handling fees incurred when returning an item to thefit are borne by the customers, and we are not liable until the item(s) reach our office.

*Notes: 100% satisfaction guarantee is only applicable for purchases from our official website (https://thefitprotein.com).

For purchases made on different platforms other than our official brand websites, such as offline retailers, an official proof of purchase or any form of receipt, documentation will be required for our refund process, and is subject to approval, depending on the severity of the case. Failure to provide any form of proof of purchase will not be entitled to a refund.